Discover Quality, Embrace Comfort – Explore Primole’s Curated Selections for Your Home and Life

FAQ

What payment methods do you accept?

We accept payments via credit/debit cards (Visa,MasterCard, American Express), Paypal, and other secure online payment methods.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number. You can use this tracking number to monitor the status of your delivery.

What is your return and refund policy?

1-We have a free return policy. We are offering 14 days return policy from the date of order confirmation to initiate a return.
2-Items must be returned in their original condition, unused, and with all original packaging and tags intact.
3-Proof of purchase, such as a receipt or order confirmation email, is required for all returns.
4-Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment

Are the products on your website authentic?

Yes, we gurantee that all the products on our website are 100% authentic. We source our products from authorized distributors and manufacturers.

What if my item damage during shipping?

In the rare event that your item arrives damage, please contact our customer support immediately. We will arrange for a refund when product receive in our warehouse.